At Scent Network, we want every customer to receive their luxury perfume samples, decants, and full bottle fragrances safely and smoothly. This Shipping Policy explains how we process, pack, ship, and deliver orders placed through our website.
By placing an order on Scent Network, you agree to the terms mentioned in this Shipping Policy.
1. Order Processing
Once you place an order on Scent Network, our team starts processing it after payment confirmation or order confirmation, depending on the available payment method.
Each order is carefully checked, packed, and prepared for dispatch to ensure the product reaches you in good condition.
Since we deal in perfume samples, decants, and full bottle fragrances, extra care is taken while packing each item to reduce the chances of leakage, breakage, or damage during transit.
2. Delivery Time
Our standard delivery time is usually 7 to 14 days from the date of order confirmation or dispatch.
Delivery time may vary depending on:
Your delivery location.
Product availability.
Courier partner serviceability.
Payment confirmation.
Order volume.
Weather conditions.
Festive season delays.
Sale period rush.
Courier delays.
Remote or non-serviceable locations.
Operational or unavoidable circumstances.
While we try our best to deliver every order within the estimated time, delivery dates are not guaranteed and may change due to factors beyond our control.
3. Free Delivery
Scent Network offers free delivery on orders above ₹4,000.
For orders below ₹4,000, shipping charges may be added at checkout depending on your location, order value, courier availability, and shipping method.
Free delivery is applicable only on eligible orders and may not apply to:
Remote locations.
Special delivery requests.
Express delivery.
Return shipments.
Re-shipping due to wrong address.
Promotional exceptions.
Any case where free delivery is clearly not applicable.
The final shipping charges, if any, will be shown at checkout before you complete your order.
4. Shipping Locations
We currently ship orders across serviceable locations in India.
Delivery availability may depend on courier partner coverage in your area. Some pin codes, remote regions, or restricted locations may not be serviceable at all times.
If your location is not serviceable or there is any delivery issue, our team may contact you for an alternate address or suitable resolution.
5. Packaging
Perfume products require careful packaging because they are liquid and delicate in nature.
Scent Network takes proper care while packing:
Perfume samples.
Perfume decants.
Full bottle perfumes.
Gift or combo orders.
Fragile glass bottles.
Travel-size spray bottles.
We use secure packaging methods to help reduce leakage, breakage, and product damage during shipping.
However, once the parcel is handed over to the courier partner, it is handled through third-party logistics networks. In rare cases, external damage may happen during transit. If your product arrives damaged or leaked, please follow our damage claim process.
6. Order Tracking
Once your order is shipped, tracking details may be shared with you through email, SMS, WhatsApp, or your account/order page, depending on the available system.
You can use the tracking information to check the delivery status of your parcel.
Please note that tracking updates may take some time to appear after dispatch because courier systems may update with a delay.
7. Delivery Attempts
Courier partners usually attempt delivery at the address provided during checkout.
Please make sure someone is available to receive the parcel. The courier partner may contact you by phone before or during delivery.
If delivery fails because the customer is unavailable, phone is unreachable, address is incomplete, or the parcel is refused, the package may be returned to us.
In such cases, re-shipping charges may apply.
8. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping details.
Please ensure that your details are correct before placing the order:
Full name.
Correct mobile number.
Complete house/flat number.
Street/locality.
Landmark, if needed.
City.
State.
Pin code.
Scent Network will not be responsible for delivery failure caused by incorrect address, wrong phone number, incomplete details, or incorrect pin code.
If a parcel is returned due to incorrect or incomplete details, the customer may need to pay re-shipping charges for dispatching the order again.
9. Delayed Delivery
Sometimes delivery may take longer than expected due to reasons beyond our control.
Delivery delays may happen because of:
Courier delays.
Heavy order volume.
Festive season rush.
Weather issues.
Natural events.
Strikes or transport disruptions.
Government restrictions.
Remote area delivery limitations.
Incorrect address or failed delivery attempts.
Product availability or quality check delay.
Scent Network will try to support you with tracking and courier updates, but we cannot guarantee delivery on an exact date once the parcel is with the courier partner.
10. Damaged, Leaked, or Broken Products During Shipping
If you receive a damaged, leaked, broken, or tampered parcel, please contact us within 24 to 48 hours of delivery.
To help us verify the issue, you must share:
Order ID.
Clear photos of the outer packaging.
Clear photos of the product.
Clear photos of leakage or damage.
Photo of shipping label.
Unboxing video from the start of opening the parcel.
Claims without proper proof may not be accepted.
The unboxing video is important because it helps confirm whether the product was damaged during transit or if any item was missing from the package.
After verification, Scent Network may offer a replacement, store credit, or refund as per our Refund and Returns Policy.
11. Missing Items in Package
If any item is missing from your order, please contact us within 24 to 48 hours of delivery.
You must provide:
Order ID.
Unboxing video.
Photos of all items received.
Photos of the outer and inner packaging.
Shipping label photo.
After checking the details, our team will review the issue and provide a suitable resolution if the claim is approved.
12. Shipping Charges
Shipping charges may vary based on:
Order value.
Delivery location.
Courier partner.
Package weight.
Product quantity.
Payment method.
Delivery serviceability.
For eligible orders above ₹4,000, free delivery may be applied automatically at checkout.
For orders below ₹4,000, the applicable shipping charge will be shown before payment.
Shipping charges are generally non-refundable unless the issue is due to an error from our side.
13. Cash on Delivery, If Available
If Cash on Delivery is available on the website, it may be limited to selected locations, selected order values, or selected products.
Scent Network reserves the right to cancel or verify Cash on Delivery orders before shipping.
COD orders may be cancelled if:
Customer does not confirm the order.
Phone number is not reachable.
Address looks incomplete or incorrect.
Order appears suspicious or fake.
Location is not serviceable.
COD service is unavailable in the customer’s area.
If COD charges apply, they may not be refundable.
14. Prepaid Orders
For prepaid orders, shipping begins after payment confirmation.
If payment is deducted but order confirmation is not received, please contact us with payment proof so we can verify the transaction.
Prepaid orders are usually processed faster because payment confirmation is already completed.
15. Order Dispatch
Order dispatch time may vary depending on product type and availability.
Perfume samples and decants may require extra preparation time because they are carefully filled, checked, labelled, and packed before dispatch.
Full bottle perfumes may also require quality checking before shipping.
Once the order is dispatched, cancellation may not be possible.
16. Remote Area Delivery
Some areas may require extra delivery time due to courier limitations.
Remote or less-serviceable locations may have:
Longer delivery time.
Limited courier availability.
Higher shipping charges.
No COD availability.
Possibility of order cancellation if delivery is not possible.
If your pin code is not serviceable, our team may contact you for an alternate address or further action.
17. Refused Delivery
If a customer refuses to accept the parcel without a valid reason, the parcel may be returned to us.
In such cases, Scent Network may deduct shipping charges, return courier charges, payment gateway charges, or handling charges from any eligible refund.
Repeated refusal of delivery may result in cancellation of future orders or restriction of Cash on Delivery service.
18. Re-Shipping Policy
If your order is returned to us due to incorrect address, failed delivery attempts, customer unavailability, wrong phone number, or refused delivery, re-shipping charges may apply.
The order will be re-shipped only after the customer confirms the correct details and pays the applicable re-shipping cost, if required.
19. International Shipping
Currently, Scent Network primarily focuses on shipping within India.
International shipping may not be available unless clearly mentioned on the website or confirmed by our team.
If international shipping is offered in the future, additional shipping charges, customs duties, taxes, import rules, and delivery timelines may apply.
20. Product Safety During Transit
Perfumes are liquid-based products and may be sensitive to heat, pressure, and handling.
We pack orders carefully, but customers are advised to inspect the package at the time of delivery.
If the parcel looks heavily damaged, opened, or tampered with, please take photos before opening and record an unboxing video.
This will help us resolve your claim faster if there is any issue.
21. Courier Partner Responsibility
Scent Network uses third-party courier and logistics partners for delivery.
Once the parcel is shipped, the courier partner is responsible for transit movement and delivery attempts.
Scent Network will assist customers with tracking and delivery support, but delays caused by courier networks, local delivery restrictions, customer unavailability, or natural events may not be fully under our control.
22. Delivery Confirmation
Once the courier partner marks an order as delivered, it will be considered delivered to the address provided by the customer.
If your order is marked delivered but you have not received it, please contact us within 24 hours of the delivery update.
We may request courier proof of delivery and investigate the issue with the courier partner.
Late claims may be difficult to verify.
23. Important Shipping Notes
Please check your address and phone number before placing an order.
Delivery time is usually 7 to 14 days.
Free delivery is available on orders above ₹4,000.
Shipping charges may apply on orders below ₹4,000.
Unboxing video is required for damaged, leaked, missing, or wrong product claims.
Delivery may take longer for remote locations.
Orders cannot usually be cancelled once shipped.
Scent Network is not responsible for delays caused by courier or unavoidable conditions.
24. Contact Us
For any shipping, delivery, tracking, damaged product, missing item, or courier-related support, you can contact us.
Scent Network
Luxury Perfume Samples, Decants & Full Bottles
Email: info@scentnetwork.com
Website: https://scentnetwork.com
Please include your order ID, registered phone number, and issue details for faster support.
