At Scent Network, your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, create an account, place an order, contact us, or use any service offered by Scent Network.
Scent Network deals in luxury perfumes, perfume samples, decants, and full bottle fragrances. By using our website or placing an order with us, you agree to the terms mentioned in this Privacy Policy.
1. Information We Collect
When you use our website, browse products, create an account, contact us, or place an order, we may collect certain personal information from you.
This information may include:
Your full name.
Mobile number.
Email address.
Shipping address.
Billing address.
City, state, and pin code.
Order details.
Payment status and transaction reference.
Account login details, if you create an account.
Product preferences, wishlist details, and cart details.
Customer support messages, queries, complaints, or feedback.
Website usage data such as browser type, device type, IP address, pages visited, time spent on the website, and referral source.
We collect this information to provide a better shopping experience, process orders, deliver products, improve our services, and communicate with you regarding your purchases.
2. How We Use Your Information
Scent Network may use your personal information for the following purposes:
To process and confirm your order.
To pack and ship your perfume samples, decants, or full bottle perfumes.
To share order updates, delivery updates, and tracking details.
To contact you regarding your order, payment, refund, return, replacement, or cancellation request.
To provide customer support.
To respond to your questions, complaints, or service requests.
To improve our website, products, services, and customer experience.
To recommend perfumes, samples, decants, or full bottle fragrances based on your interest.
To send promotional offers, new launch updates, sale alerts, or fragrance recommendations, where permitted.
To prevent fraud, fake orders, misuse, unauthorized activity, or payment-related issues.
To maintain internal business records.
To comply with applicable legal, tax, accounting, and regulatory requirements.
We do not use your personal information for any illegal or unauthorized purpose.
3. Payment Information
Scent Network may use trusted third-party payment gateways or payment service providers to process online payments.
We do not directly store your complete debit card details, credit card details, UPI PIN, CVV, net banking password, or other sensitive payment credentials on our website.
Payment-related information is handled securely by the payment gateway or payment service provider according to their own privacy and security policies.
We may store basic payment confirmation details such as payment status, transaction ID, order value, payment method, invoice details, and refund status for order processing, accounting, refund, and customer support purposes.
4. Shipping & Delivery Information
To deliver your order, we may share your name, phone number, shipping address, pin code, and order-related details with courier partners or logistics service providers.
This information is shared only for delivery, tracking, return pickup, failed delivery resolution, and customer support related to your order.
Our usual delivery time is 7 to 14 days, depending on your location, product availability, courier service, and operational conditions.
Delivery may take longer during sale periods, festive seasons, courier delays, weather issues, natural events, strikes, incorrect address details, or other unavoidable circumstances.
5. Free Delivery Information
Scent Network may offer free delivery on orders above ₹4,000.
Order value, shipping address, product availability, and delivery location may be checked at checkout to apply free delivery or shipping charges correctly.
For orders below ₹4,000, shipping charges may be applied at checkout depending on your location and courier availability.
Free delivery may not apply to special cases, remote locations, express delivery, return shipments, or promotional exceptions unless clearly mentioned.
6. Cookies & Website Tracking
Our website may use cookies and similar tracking technologies to improve your browsing and shopping experience.
Cookies may help us:
Remember your cart items.
Keep you logged in.
Save your preferences.
Improve website speed and performance.
Understand website traffic.
Show relevant products.
Measure marketing and advertising performance.
Improve product recommendations.
You can disable cookies from your browser settings. However, some parts of the website may not work properly if cookies are disabled.
7. Marketing Communication
With your permission or where legally allowed, we may send you updates about:
New perfume launches.
Luxury perfume samples.
Perfume decants.
Full bottle perfume offers.
Discounts and promotions.
Back-in-stock updates.
Order-related alerts.
Fragrance recommendations.
These messages may be sent through email, SMS, WhatsApp, phone call, or other available communication channels.
You can opt out of promotional communication at any time by contacting us at info@scentnetwork.com or using the unsubscribe option where available.
However, even after opting out of promotional communication, we may still send important order-related messages such as order confirmation, payment confirmation, shipping updates, refund updates, delivery alerts, or service-related communication.
8. Sharing of Personal Information
Scent Network does not sell your personal information to third parties.
We may share your information only with trusted parties when required for business operations, such as:
Payment gateway providers.
Courier and logistics partners.
Website hosting providers.
Email, SMS, or WhatsApp communication service providers.
Analytics and marketing tools.
Customer support tools.
Fraud prevention tools.
Accounting, tax, or legal service providers.
Government, legal, tax, or regulatory authorities when required by law.
These third parties are allowed to use your information only for the purpose of providing their services to Scent Network.
9. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
We may use secure systems, limited access controls, trusted payment gateways, website security tools, and internal data protection practices to protect your information.
However, no online platform, website, server, payment system, or internet-based service can be guaranteed to be completely secure. By using our website, you understand and accept this risk.
10. Data Retention
We keep your personal information only for as long as required for business, legal, accounting, tax, fraud prevention, dispute resolution, and customer support purposes.
Order records, invoices, payment references, refund details, customer support records, and shipping records may be retained for a longer period where required by law or for internal business records.
When your personal information is no longer required, we may delete, anonymize, or securely store it according to our data retention practices.
11. Your Rights
You may contact Scent Network to request:
Access to your personal information.
Correction of incorrect or outdated information.
Update of your name, email, phone number, or address.
Deletion of your account or personal information, where applicable.
Withdrawal of consent for promotional communication.
Information about how your data is used.
Please note that some information may need to be retained for order records, legal compliance, tax records, fraud prevention, dispute resolution, or customer support purposes.
To make a privacy-related request, you can contact us at info@scentnetwork.com.
12. Children’s Privacy
Scent Network is not intended for children.
By using our website or placing an order, you confirm that you are legally capable of using the website and making purchases online.
If you are under the required legal age, you should use the website only with the involvement and consent of a parent or guardian.
We do not knowingly collect personal information from children without appropriate consent.
13. Product Reviews & User Content
If you submit product reviews, feedback, photos, testimonials, comments, or fragrance experiences on our website or social media pages, we may use them for website display, marketing, service improvement, and customer trust-building purposes.
Please do not share sensitive personal information in public reviews or comments.
Scent Network may remove reviews or comments that contain abusive language, fake claims, spam, personal attacks, misleading information, or inappropriate content.
14. Third-Party Links
Our website may contain links to third-party websites, payment gateways, delivery tracking pages, social media pages, or external services.
Scent Network is not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reading the privacy policy of any third-party website before sharing your personal information.
15. Account Information
If you create an account on Scent Network, you are responsible for keeping your login details safe.
Please do not share your password or account access with anyone.
You are responsible for all activity that happens under your account.
If you believe your account has been accessed without permission, please contact us immediately at info@scentnetwork.com.
16. Order Verification & Fraud Prevention
To protect our customers and business, we may verify certain orders before shipping.
This may include checking customer details, payment status, address accuracy, phone number validity, order value, or order behavior.
Scent Network reserves the right to cancel orders that appear suspicious, fake, fraudulent, incomplete, or against our policies.
In such cases, we may contact the customer for confirmation before processing the order.
17. Perfume Preferences & Personalization
Scent Network may use your browsing history, order history, wishlist, and product interest to provide a better fragrance shopping experience.
This may help us recommend relevant luxury perfumes, perfume samples, decants, full bottles, fragrance families, or offers that may match your preferences.
You can choose not to receive promotional recommendations by contacting us at info@scentnetwork.com.
18. Refund, Return & Replacement Data
When you request a refund, return, replacement, or order issue resolution, we may collect additional information such as:
Order ID.
Product photos.
Unboxing video.
Payment reference.
Shipping label.
Delivery proof.
Complaint details.
Communication history.
This information is used only to verify the claim, process refund or replacement requests, prevent misuse, and improve service quality.
19. Changes to This Privacy Policy
Scent Network may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated effective date.
We recommend checking this page regularly to stay informed about how we collect, use, and protect your information.
Continued use of our website after updates means you accept the revised Privacy Policy.
20. Contact Us
For any privacy-related questions, data update requests, account deletion requests, marketing opt-out requests, or concerns regarding this Privacy Policy, you can contact us.
Scent Network
Luxury Perfume Samples, Decants & Full Bottles
Email: info@scentnetwork.com
Website: https://scentnetwork.in
